Policies

For vehicle upgrades to an SUV, please add $60 to the base rate.

Snow Days

Inside Pickup

Curbside Pickup

Your reserved vehicle will be waiting for you at the Airport parking lot. After you claim your baggage and you are ready, please immediately contact Westchestercar at 1-877-811-8400 and follow the instructions. Your name will be displayed in the Passenger side window or windshield of the vehicle, unless otherwise instructed. Please do not go to the parking lot to locate your limousine. For additional information, please contact us directly. There is no additional charge for Curbside Pick-ups.

Non-Airport Pickups

Customers are allowed 15 included minutes waiting time as a “grace period” from the scheduled pickup time. Thereafter, waiting time is calculated in 15 minute intervals by prorating the current hourly rate for the vehicle type requested. Below is an example of waiting time charges:

0 – 15 minutes: No Charge

16 – 30 minutes: ½ hour waiting time

31 – 45 minutes: ¾ hour waiting time

46 – 60 minutes: 1 hour waiting time

Additional Stops

Charges for additional stops are generally $10-25 depending upon the distance traveled. Typically, stops within the same suburban town are $10 each and stops at other towns along the way are $20.

Trips to/from Manhattan below 42th Street are an additional $10 added to the base rate.

Early Morning Surcharge

Trips that are scheduled for pickup between 11:00pm and 5:00am incur an additional $10.00 added to base price.

Holiday Surcharge

Trips that are scheduled for pickup between 11:00pm and 5:00am incur an additional $10.00 added to base price. Trips on the holidays listed below incur an additional $10.00 added to base price.

Chauffeur Gratuity

20% of the base fare and 20% of any waiting time and stops (if applicable)

Cancellation Policy